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VisionOn responds to most issues during business hours – 9 AM to 5 PM, Monday to Friday. For critical issues, we have systems that monitor the platform 24-hours a day and notify a 24/7 team on standby.
All of our CCTV products are covered by a 3 year warranty and in some cases that warranty includes advanced replacement of the faulty product.
VisionOn Systems Ltd operate an RMA system for the inspection, management and replacement of all faulty parts and equipment.
Notes:
VisionOn Systems provides a range of service and maintenance contracts to existing and new customers. Our contract cover single or multiple sites and we are willing, subject to a site survey, accept existing installations, provided an repair work is carried out to bring the site(s) up to an agreed standard.
VisionOn Systems also operate a call out based service across the United Kingdom, the details of which can be found by clicking the button below.
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